Enterprise Solutions, Inc.
https://www.enterprisesolutioninc.com/wp-content/uploads/2020/07/Enterprise-Logo-web.png
https://www.enterprisesolutioninc.com
https://www.enterprisesolutioninc.com
USD
55
65
HOUR
true
Job Title: CRM Manager
Location: Los Angeles, CA (100% Remote)
Type- Contract
Job Description:
This role will partner closely with CRM, Product, Marketing, and Data teams to translate customer and campaign data into actionable insights that improve engagement, retention, and long-term value. Analytics to drive data-informed decision-making across our CRM and lifecycle marketing efforts. We’re looking for someone who enjoys getting hands-on with data and can also step back to connect the dots. In this role, you’ll help define how Pluto TV measures performance, improves lifecycle marketing, and grows its analytics capabilities across markets.
Key Responsibilities
CRM & Lifecycle Analytics
Data-Driven Strategy & Optimization
Reporting & Executive Insights
Cross-Functional Collaboration
Operational Excellence
Qualifications Required
Preferred
Success Metrics
Skills
Mandatory Skills: Benefits Management, Project Planning, Project Governance
CRM Manager
Los Angeles, CA 90055 United States
Posted: 01/28/2026
2026-01-28
2026-03-14
Job Number: z5G7h3l6a1kMvyS65NP3c5QNxWlRAdt0rVNxFow0Iv0=
Pay Rate: 55-65 Hourly USD
Job Description
Job Title: CRM Manager
Location: Los Angeles, CA (100% Remote)
Type- Contract
Job Description:
This role will partner closely with CRM, Product, Marketing, and Data teams to translate customer and campaign data into actionable insights that improve engagement, retention, and long-term value. Analytics to drive data-informed decision-making across our CRM and lifecycle marketing efforts. We’re looking for someone who enjoys getting hands-on with data and can also step back to connect the dots. In this role, you’ll help define how Pluto TV measures performance, improves lifecycle marketing, and grows its analytics capabilities across markets.
Key Responsibilities
CRM & Lifecycle Analytics
- Own analytics and measurement strategy for CRM and lifecycle marketing initiatives across email, push, in-app, and emerging channels.
- Analyze campaign performance, user behavior, and lifecycle trends to identify opportunities to improve engagement, retention, and conversion.
- Develop and maintain KPIs tied to real business outcomes, including active usage, retention, and incremental lift.
Data-Driven Strategy & Optimization
- Support test-and-learn initiatives, including A/B testing, experimentation frameworks, and performance readouts.
- Translate complex datasets into clear recommendations that guide prioritization and optimization decisions.
Reporting & Executive Insights
- Build dashboards, decks & reports that provide visibility into CRM performance and customer health.
- Deliver concise, executive-ready insights highlighting trends, risks, and opportunities.
- Establish consistent measurement standards and reporting frameworks across initiatives and markets.
Cross-Functional Collaboration
- Work closely with Data, Engineering, and Marketing Technology partners to ensure data accuracy, availability, and scalability.
- Support improvements to data infrastructure, tracking, and integrations across CRM platforms and analytics tools.
- Act as a strategic analytics partner to CRM, Product Marketing, and Growth teams.
Operational Excellence
- Define analytics best practices, documentation, and processes to support scalable measurement.
- Ensure data governance, consistency, and compliance in all reporting and analysis.
- Proactively identify gaps in data, tooling, or processes and recommend solutions.
Qualifications Required
- 5–8+ years of experience in analytics, CRM analytics, lifecycle marketing, or customer insights.
- Strong experience analyzing CRM and customer lifecycle data in a digital, DTC, or media environment.
- Proficiency with CRM platforms and analytics tools (e.g., Braze, SFMC, Redfast Tableau, or similar).
- Demonstrated ability to translate data into actionable insights and strategic recommendations.
- Excellent communication skills with experience presenting to senior stakeholders.
- Language skills: a) French - b) Danish - c) Portuguese (individual languages not all together)
Preferred
- Experience supporting streaming, media, or subscription-based businesses.
- Familiarity with experimentation methodologies, incrementality analysis, and cohort-based analysis.
- Exposure to global or multi-market analytics environments.
Success Metrics
- Clear, trusted measurement of CRM and lifecycle performance across channels and markets.
- Improved campaign effectiveness driven by actionable insights and testing.
- Strong adoption of dashboards and reporting by CRM and marketing stakeholders.
- Reduced ambiguity in performance measurement through standardized analytics frameworks.
Skills
Mandatory Skills: Benefits Management, Project Planning, Project Governance
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