Enterprise Solutions Inc


Desktop Support

Richmond, VA 23290

Posted: 03/15/2024 Job Number: z5G7h3l6a1kMvyS65NP3cw4bHngSGQ7w1rzfhf8EOyg= Pay Rate: 18-20 Hourly USD

Job Description


Job Title:   Desktop Support

Location:   Richmond, VA (Day 1 Onsite)

Duration:  6+ Months

Rate:          $18/hr - $20/hr on W2 (No Benefits)

Interview Mode: Video Call


Job Description:
  • Strong hands-on experience needed on end user support for Windows PC and Mac related issues. 
  • Ability to assign and work on incident tickets through Service Now. 
  • Ability to support meeting rooms including the TV's, Polycom, and other audio/Video conferencing hardware. 
  • Ability to support new user onboarding and preparing necessary IT equipment's. 
  • Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager). 
  • Ability to follow technical guides for imaging and configuring new pcs. 
  • Ability to work through Resolving end users’ issues related to hardware and software. 
  • Well versed in note taking and gathering information on issues for ticket in Service Now. 
  • Proactive mindset and eagerness to learn with enthusiasm for helping others. 
  • Willing to get additional training from team members or attend available trainings. 
  • Ability to fix issues and support all flavors of client operating systems including windows and Mac.  
  • Ability to support iOS and other handheld devices. 
  • Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application. 
  • Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's) 
  • Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams. 
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Richmond, VA

Ready to take your career to new heights? Explore job opportunities in and around Richmond, Virginia, known for its charming blend of history, culture, and opportunity. Richmond boasts a vibrant arts scene, with galleries like the Virginia Museum of Fine Arts, theaters like the Altria Theater, and the exciting performances at the Richmond Coliseum. Indulge in the local cuisine, from classic Southern comfort food to modern culinary delights. With the James River running through the city and beautiful parks like Maymont and Belle Isle, there are endless outdoor recreational opportunities. Don't miss out on being part of this dynamic city, where history meets innovation and career growth awaits. Browse our job listings now and consider making Richmond your professional home.