Enterprise Solutions, Inc.
https://www.enterprisesolutioninc.com/wp-content/uploads/2020/07/Enterprise-Logo-web.png
https://www.enterprisesolutioninc.com
https://www.enterprisesolutioninc.com
USD
15
20
HOUR
true
Job description
Responsibilities
First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat
Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions
Solution Determination Analyze issues and determine the best solution based on customer details
ProblemSolving Guide customers through problemsolving steps
Escalation Escalate unresolved issues to the appropriate support level
Documentation Maintain accurate logs of events problems and resolutions
Feedback Relay customer feedback or suggestions to internal teams
Improvements Identify process improvements and suggest enhancements
Requirements and Skills
Experience 2+ years in a help desk or customer support role
Computer Literacy Understanding of computer systems mobile devices and software applications
ITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations Preferred
Communication Excellent communication skills in English
CustomerCentric Customeroriented and patient
Education BScBA Computer Science or a relevant field
Desktop Support
Scottsdale, AZ 85258 United States
Posted: 11/06/2024
2024-11-06
2025-01-07
Job Number: z5G7h3l6a1kMvyS65NP3c4nrDmXVPvp8brsitMR2l0U=
Pay Rate: 15-20 Hourly USD
Job Description
Job description
Responsibilities
First Point of Contact Serve as the initial point of contact for end users seeking technical assistance via phone email or chat
Remote Troubleshooting Perform remote troubleshooting using diagnostic techniques and relevant questions
Solution Determination Analyze issues and determine the best solution based on customer details
ProblemSolving Guide customers through problemsolving steps
Escalation Escalate unresolved issues to the appropriate support level
Documentation Maintain accurate logs of events problems and resolutions
Feedback Relay customer feedback or suggestions to internal teams
Improvements Identify process improvements and suggest enhancements
Requirements and Skills
Experience 2+ years in a help desk or customer support role
Computer Literacy Understanding of computer systems mobile devices and software applications
ITIL Knowledge Knowledge of ITIL fundamentals ITIL Foundations Preferred
Communication Excellent communication skills in English
CustomerCentric Customeroriented and patient
Education BScBA Computer Science or a relevant field
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Ready to embark on a career adventure in Scottsdale, Arizona? This vibrant city nestled in the heart of Maricopa County offers a perfect blend of desert landscapes, world-class resorts, and a thriving arts scene, promising endless growth opportunities for job seekers. From exploring the iconic Camelback Mountain to indulging in Southwestern cuisine at local favorites like The Mission, Scottsdale is a place where career aspirations and quality of life harmoniously coexist. With nearby attractions like the Scottsdale Museum of Contemporary Art, Taliesin West, and the Scottsdale Stadium - home to the San Francisco Giants during spring training - there is no shortage of unique experiences waiting to be discovered. Dive into our job listings today and unlock your full potential in this dynamic and enchanting city!