ENDPOINT SUPPORT TECHNICIAN
Posted: 12/12/2025
Job Number: RCtqL2JENkI1TU5RcU9hY1lvUTJOUT09
Pay Rate: 25-30 Hourly USD
Job Description
Seeking experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support and daily operational duties.
Deliverables include, but are not limited to:
• Work on-site at client office locations
• Occasionally drive personal vehicle between client office locations
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
• Perform conference room technical support services
• Perform committee and board meeting technical support
• Complete assigned tasks in Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support The contractors(s) will be responsible for:
• Maintaining client support during client business hours.
• Ensuring assigned tickets in client ticketing system are processed and completed. Mandatory Requirements
• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11 • Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between client’s Headquarters and client's East Campus location; both are in Sacramento, 7.4 miles apart. Desirable Qualifications
• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues
• Work on-site at client office locations
• Occasionally drive personal vehicle between client office locations
• Provide Technology Support for Windows 11 Lifecycle
• Perform computer user data and software inventory services
• Perform lifecycle replacement computer services
• Provide computer technical hardware & software assistance
• Perform user, hardware, software inventory services
• Perform conference room technical support services
• Perform committee and board meeting technical support
• Complete assigned tasks in Ticketing System
• Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support The contractors(s) will be responsible for:
• Maintaining client support during client business hours.
• Ensuring assigned tickets in client ticketing system are processed and completed. Mandatory Requirements
• Must have a minimum of 2 years of experience delivering a fully functional and operationalized solution
• Must have provided technical support in the last 3 years.
• Must have experience in troubleshooting and working with Windows 11 • Must have a minimum of 2 years of experience supporting desktops, laptops, tablets in an enterprise domain
• Must have a minimum of 2 years of experience with Windows operating systems and user profile support
• Must have a minimum of 2 years of imaging experience.
• Must have experience installing, maintaining, diagnosing, and preparing computer hardware, printers, plotters, and related peripherals using Microsoft software in a networked environment.
• Must have OS & Computer Hardware Lifecycle Replacement
• Must have accessibility to a vehicle to fulfil travel requirements between client’s Headquarters and client's East Campus location; both are in Sacramento, 7.4 miles apart. Desirable Qualifications
• CompTIA Technician
• ServiceNow experience
• Software Installs experience
• Experience with diagnoses, research and resolve computer software issues