Enterprise Solutions, Inc.
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https://www.enterprisesolutioninc.com
https://www.enterprisesolutioninc.com
USD
18
20
HOUR
true
Responsibilities
Required Skills
Desired Skills
IT Support Technician
Baltimore, MD 21228 United States
Posted: 11/22/2024
2024-11-22
2025-01-07
Job Number: z5G7h3l6a1kMvyS65NP3c8GU4vxCsH8EeAjmzPZ6cHU=
Pay Rate: 18-20 Hourly USD
Job Description
Responsibilities
- Communicate effectively with all levels of customers including administrators, staff, students, and vendors
- Installs and supports new devices along with accompanying software (These devices can include computers, tablets, projectors, document cameras as examples)
- Coordinates the repair of student and teacher laptop computers including performing diagnostic repair procedures
- Installs and configures supported device operating systems
- Performs routine diagnostics and maintenance with multiple operating systems
- Installs and configures applications and other supported software packages
- Tests new releases for supported systems
- Performs network support and troubleshooting duties
- Provides consultation and/or training to teachers, staff, and students on the operation of technology equipment and software packages
- Troubleshoots hardware and software issue
- Assists teachers with resolving device related problems
- Integrates knowledge and skills from a range of technologies to address work assignments and problems of moderate complexity
- Coordinates with vendors when necessary
- Participates as team member on small and/or large project
- Records activities in the work order system
- Updates/Creates internal supported system documentation
Required Skills
- Associate’s degree in a related technology area
- Minimum of three (3) years’ experience installing, upgrading, troubleshooting, and maintaining device software
- Knowledge of Windows and Apple hardware and software platforms
- Ability to perform technical tasks with minimal supervision
- Must be able to follow oral and written directions
- Any equivalent combination of experience and training, which provides the required knowledge, skills and abilities will be considered.
- Must have own transportation and valid driver's license (Required license must be maintained throughout employment in this position)
- Ability to lift 50 pounds and climb a ladder
Desired Skills
- Possess certifications such as CompTIA, A+ certification, HP Certification, other hardware vendor specific certifications.
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