Cary,
NC
27511
United States
Posted: 01/18/2023
2023-01-18
2023-02-28
Job Number: z5G7h3l6a1kMvyS65NP3c0SxJyqtP4pvuZ9g1KDM1sA=
Pay Rate: 14-15 Hourly USD
Job Description
Job Title: L1 Service Desk Analyst
Location: Cary, NC 27518
Mode: FTE/ Contract
Is remote option available during COVID: No (Onsite required from Day 1)
Required :-
- Logged in and ready to take calls at shift start time
- Availability > 7 Hours and 20 Minutes
- Shift Duration = 9 Hours
- Complete 2 Queue tickets daily (leads will assign tickets) “dashboard creation. Expectation minimum to 2 tickets” – need a process breakdown created below
- Share Open unassigned tickets dashboard (leads)
- Agent is responsible for at minimum working 2 unassigned tickets daily (subject to change)
- Agents can assign unassigned tickets to self
- Leads can assign tickets to agents
- Adhere to break and lunch Flex schedule
- Read and action HCL email daily
- Read and action Mail 2x daily
- Respond to Leads and Managers in chat within 5 minutes
- Complete time sheet by end of week (and by cutoff date)
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