Enterprise Solutions Inc

Career

L2 Helpdesk/Service Desk Support Engineer

San Antonio, TX 78202

Posted: 02/26/2024 Job Number: z5G7h3l6a1kMvyS65NP3c2ZoKYEJfuaBOVvsNUXe_Yw= Pay Rate: 18-19 Hourly USD

Job Description


Position:              L2 Helpdesk/Service Desk Support Engineer

Location:              San Antonio, TX 78216 (Day 1 onsite)

Duration:             6+months

 

 

NOTE: STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA’s

 

Job Description: -

 
  • IT helpdesk (Service desk support, ITIL certification)
  • Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
  • 1+ years PC support experience, 6+ months call center support
  • 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
    1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send. Effective communication, efficient call handling

 

 
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