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L2 Helpdesk/Service Desk Support Engineer

San Antonio, TX 78259

Posted: 02/26/2024 Job Number: z5G7h3l6a1kMvyS65NP3c2ZoKYEJfuaBOVvsNUXe_Yw= Pay Rate: 18-19 Hourly USD

Job Description


Position:              L2 Helpdesk/Service Desk Support Engineer

Location:              San Antonio, TX 78216 (Day 1 onsite)

Duration:             6+months

 

 

NOTE: STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA’s

 

Job Description: -

 
  • IT helpdesk (Service desk support, ITIL certification)
  • Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
  • 1+ years PC support experience, 6+ months call center support
  • 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
    1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send. Effective communication, efficient call handling

 

 
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About San Antonio, TX

Step into a world of career possibilities in San Antonio, Texas! As a vibrant hub of culture, history, and opportunity, this city offers job seekers a unique blend of Texan charm and modern growth. From the iconic Alamo and romantic River Walk to the flavorful Tex-Mex cuisine and thriving arts scene with institutions like the McNay Art Museum and Tobin Center for the Performing Arts, San Antonio has something for everyone. With professional sports teams like the Spurs and a plethora of parks, there's always something exciting to do in this dynamic city. Don't miss out on your chance to explore our job listings and start your career journey in this enchanting region!