Austin,
TX
73301
United States
Posted: 01/25/2023
2023-01-25
2023-03-05
Job Number: z5G7h3l6a1kMvyS65NP3cxfuUBAdiV2F13kNFkbUjG8=
Pay Rate: 60000-80000 Yearly USD
Job Description
Role: Onsite IT Support Engineer / System Administrator
Location: Austin, TX 78731
Job Type: Full Time
Technical/Functional Skills -MUST HAVE SKILLS
- Windows 10 & Apple MAC Operating systems Support
- Knowledge on Linux & Unix Operating systems
- Knowledge in Active Directory, Site Networking topology, and Subnet architecture to troubleshoot issues
- Experience with Office 365 suite
- Experience in Managing SCCM, PXE setup and configuration
- Hands-on Experience in PC and Workstation Hardware support - Preferably on HP and Dell models
- Preferably ITIL foundation or / and CompTIA A+ certified or / and Apple Certified Support Professional
- Strong logical and analytical thinker
- Embody customer service excellence
- Able to find root causes of problems and quickly determine efficient solutions
- Exhibits poise and focus under high stress
- Strong verbal and written communication skills
- Strong work ethic to solve problems and get things done
Roles & Responsibilities:
- Provide onsite End user IT support for Austin, TX location which is the R&D center for customer
- PC & Workstation IMAC
- PC Repair
- Support Apple MAC Laptops
- Troubleshoot Client Operating System issues
- Support End User Productivity software – Microsoft Office applications
- Support Client Security software client issues – Antivirus and Encryption. Preferably CrowdStrike Antivirus and Bitlocker Encryption
- Work with Hardware and other IT vendors
- Hands & Feet Support when required for Server & Network requests or issues.
- Provide Basic support of applications used by Software Engineering & R&D user community
- Partner with other onsite and remote IT support teams to troubleshoot and resolve issues & requests related to services in the IT Portfolio
- Troubleshoot and resolve desktop issues (break/fix, viruses, advanced troubleshooting, and the like)
- Leverage optimization techniques to maximize the efficiency of all computer systems
- Operationalize support of systems through standard operating procedures and knowledge base articles
- PC hardware, software and driver install support for system integration.
- Help resolve network connectivity issues, PC login issues, MS Office 365 troubleshooting
Regards,
Abhishek Singh
Senior Technical Recruiter
---------------------------------------
Enterprise Solutions Inc.
Phone: +1 331-334-4242 (Direct)
Email: abhisheksingh@enterprisesolutioninc.com
LinkedIn: linkedin.com/in/abhishek-singh-835432187
www.enterprisesolutioninc.com
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