Enterprise Solutions, Inc.
https://www.enterprisesolutioninc.com/wp-content/uploads/2020/07/Enterprise-Logo-web.png
https://www.enterprisesolutioninc.com
https://www.enterprisesolutioninc.com
USD
70
75
HOUR
true
Position- Program Manager (Customer Success and Gen2 customer onboarding)
Location- 100% Remote (Bellevue, WA)
Type- Contract
Job description
Program Manager to support Gen2 customer onboarding and reporting needs The role focuses on delivering high quality onboarding experiences and telemetry driven insights to improve migration efficiency
Key Responsibilities
Lead and coordinate end-to-end Gen2 onboarding activities
Provide high touch white glove support for large enterprise customers WebXT Office
Partner with engineering and vendor teams to track progress and remove blockers
Maintain onboarding playbooks checklists and communication workflows
Analyze telemetry to quantify issues and measure customer impact
Build customer funnel visibility progress tracking and migration analytics
Develop dashboards and reporting mechanisms for leadership insights
Support continuous improvement of data quality and reporting automation
Required Skills Experience
5-7 years in Program Management Customer Success or Operations
Strong analytics skills across telemetry KPIs and customer signals
Excellent communication and cross team coordination abilities
Experience working with vendor teams and multi workstream programs
Preferred Qualifications
Background in cloud platforms migrations or SaaS onboarding
Proficiency in analytics tools Excel Power BI
Skills
Mandatory Skills: Stakeholder Management, Quality Management, Schedule Management
Good to Have Skills: Project Planning, Risk/Crisis Management
Program Manager (Customer Success and Gen2 customer onboarding)
Bellevue, WA 98006 United States
Posted: 01/23/2026
2026-01-23
2026-03-14
Job Number: z5G7h3l6a1kMvyS65NP3c0UuxXAi1DeSqJV6sI-mbug=
Pay Rate: 70-75 Hourly USD
Job Description
Position- Program Manager (Customer Success and Gen2 customer onboarding)
Location- 100% Remote (Bellevue, WA)
Type- Contract
Job description
Program Manager to support Gen2 customer onboarding and reporting needs The role focuses on delivering high quality onboarding experiences and telemetry driven insights to improve migration efficiency
Key Responsibilities
Lead and coordinate end-to-end Gen2 onboarding activities
Provide high touch white glove support for large enterprise customers WebXT Office
Partner with engineering and vendor teams to track progress and remove blockers
Maintain onboarding playbooks checklists and communication workflows
Analyze telemetry to quantify issues and measure customer impact
Build customer funnel visibility progress tracking and migration analytics
Develop dashboards and reporting mechanisms for leadership insights
Support continuous improvement of data quality and reporting automation
Required Skills Experience
5-7 years in Program Management Customer Success or Operations
Strong analytics skills across telemetry KPIs and customer signals
Excellent communication and cross team coordination abilities
Experience working with vendor teams and multi workstream programs
Preferred Qualifications
Background in cloud platforms migrations or SaaS onboarding
Proficiency in analytics tools Excel Power BI
Skills
Mandatory Skills: Stakeholder Management, Quality Management, Schedule Management
Good to Have Skills: Project Planning, Risk/Crisis Management
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Discover exciting job opportunities in the vibrant Bellevue, Washington area today! Nestled in the heart of the Pacific Northwest, Bellevue offers a perfect blend of urban sophistication and natural beauty. From the stunning views of Lake Washington and the Cascade Mountains to the bustling downtown area with its upscale shops and delightful eateries, Bellevue has something for everyone. Explore the Bellevue Arts Museum, catch a show at the Meydenbauer Center, or cheer on the Seattle Seahawks at the nearby Lumen Field. With top-rated schools, abundant outdoor recreational activities at Bellevue Downtown Park, and a thriving tech industry, Bellevue presents endless possibilities for professional growth and success. Begin your career journey in this dynamic and charming city - browse our job listings now and unlock your potential in Bellevue, Washington!