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Reporting Consultant

Normandy, IL

Posted: 12/12/2022 Job Number: z5G7h3l6a1kMvyS65NP3c2hNu3IwoQUWEkHiM9Vas8Q= Pay Rate: N/A USD

Job Description

  • MS Office application(Advance Excel, word and PPT)
  • Ticketing Tool: ServiceNow, Dashboard creation, report creation.
  • Power BI – Added advantage.
  • Excel Macro
  • Good knowledge in Service level metrics
  • ITIL Reporting knowledge

 

Roles and responsibilities: 

 

·         To create reports / download the reports from Service Now. 

·         Audit the incident and task request on daily basis and update in the tracker and send it to your reporting manager. You need to audit minimum 30 tickets/task per Day without fail. 

·         Audit accuracy is very important because based on your tracker HCL team leads address to their team member. 

·         To understand KPI/PI metrics for all the teams 

·         Sending all the daily operational report to internal HCL teams and connect with all team leads in ops call to get the inputs required. 

·         Preparing weekly deck and support internal teams by providing additional data points. 

·         Supporting Monthly operational pack preparation 

·         Coordinate with internal team/team leads to get the data as and when you need. 

·         To maintain all the records in safe mode and provide to management whenever approached. 

·         You must know all the excel formula and prepare a report independently based on management requirement. 

·         Create a reporting process manual and maintain the same with amendments if done. 

·         Complete all compulsory training on time and show willingness to learn any additional technology as applicable. 
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