Job Number: z5G7h3l6a1kMvyS65NP3c2hNu3IwoQUWEkHiM9Vas8Q=
Pay Rate: N/A USD
- MS Office application(Advance Excel, word and PPT)
- Ticketing Tool: ServiceNow, Dashboard creation, report creation.
- Power BI – Added advantage.
- Excel Macro
- Good knowledge in Service level metrics
- ITIL Reporting knowledge
Roles and responsibilities:
· To create reports / download the reports from Service Now.
· Audit the incident and task request on daily basis and update in the tracker and send it to your reporting manager. You need to audit minimum 30 tickets/task per Day without fail.
· Audit accuracy is very important because based on your tracker HCL team leads address to their team member.
· To understand KPI/PI metrics for all the teams
· Sending all the daily operational report to internal HCL teams and connect with all team leads in ops call to get the inputs required.
· Preparing weekly deck and support internal teams by providing additional data points.
· Supporting Monthly operational pack preparation
· Coordinate with internal team/team leads to get the data as and when you need.
· To maintain all the records in safe mode and provide to management whenever approached.
· You must know all the excel formula and prepare a report independently based on management requirement.
· Create a reporting process manual and maintain the same with amendments if done.
· Complete all compulsory training on time and show willingness to learn any additional technology as applicable.