SAP Basis Specialist
Posted: 08/04/2026
Job Number: VVBON2o3N1p2RUpVVjBjVTBUdVlMQT09
Pay Rate: 60-70 Hourly USD
Job Description
Scope of Work
- Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response.
- Ensure operational support coverage and adherence to Service Level Agreements (SLAs).
- Monitor system performance and availability, ensuring timely resolution of issues.
- Develop, implement, and maintain operational standards, procedures, and best practices.
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Plan and manage the integration and support of new technologies into the environment.
- Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
- Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
- Conduct performance evaluations, training, and succession planning.
- Provide input on business continuity planning and disaster recovery strategies.
- Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
- Provide computer and user support including, but not limited to:
- Installation and configuration of hardware and software
- Upgrades and patches
- Advanced technical support
- Monitor service ticket queue and resolve assigned tickets
- Document work performed and resolutions
- Perform advanced network and telephony support.
- Provide on-site support for remote troubleshooting by other technical staff.
- Travel between locations as required (25% - 40%).
Education
- Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field.
- Equivalent work experience may be considered.
Primary Job Duties / Tasks
- Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
- Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printers, and servers.
- Develop and implement IT Service Management (ITSM) processes:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
- Monitor and improve service desk performance, ensuring timely resolution of user issues and high customer satisfaction.
- Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
- Read and follow departmental procedures and policies.
- Understand and enforce departmental policies and procedures.
- Document solutions to technology issues.
- Travel to remote sites to resolve IT-related issues and/or deploy resources.
- Perform other related duties as assigned.
- Ability to lift up to 50 lbs.
- Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.
General Knowledge, Skills, and Abilities (KSAs)
1. Initiative
- Comprehend assignments, organize workload, and meet deadlines with minimal direction.
- Monitor and analyze situations to determine appropriate next steps.
2. Communication
- Clearly convey information in both written and verbal formats.
- Communicate effectively during project team meetings, management presentations, and other settings.
- Listen effectively and process information provided by others.
3. Customer Service
- Work effectively with clients, business offices, the public, and other agencies.
- Assess customer needs and provide information or assistance to resolve issues and meet expectations.
4. Decision Making
- Make sound, objective, and well-informed decisions using critical thinking and analysis.
5. Flexibility
- Adapt to change, new processes, process improvements, and new information.
- Respond effectively to changing conditions and unexpected obstacles.
- Receive and provide constructive feedback while maintaining positive working relationships.
6. Interpersonal Skills
- Demonstrate friendliness, courtesy, understanding, and professionalism.
7. Leadership
- Motivate, encourage, and challenge others.
- Adapt leadership style to various situations.
8. Problem Solving
- Identify, evaluate, and analyze issues.
- Generate alternative solutions and make appropriate recommendations.
9. Team Building
- Encourage, inspire, and guide team members toward achieving common goals.
- Work collaboratively as an equal member of the team.
10. Quality Assurance
- Knowledge of quality assurance and quality control ideologies, techniques, and tools.
- Ability to apply quality assurance principles in practice.