Senior Technical Support Analyst
Posted: 07/18/2024
Job Number: z5G7h3l6a1kMvyS65NP3c7l27tCAOh_KTpS--61TDqw=
Pay Rate: 55-60 Hourly USD
Job Description
The scope of the proposed services will include the following:
Responsible for onsite technical support including desktop imaging and deployment of end
user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
Responsible for end user device support including hardware and software troubleshooting,
installation, and replacement of products and components.
Responsible for remote software and device support and problem resolution which includes
advanced troubleshooting, installation and configuration.
Device support includes Mac and Windows desktops and laptops, network and desktop
printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
Assist with Microsoft M365 Sharepoint and OneDrive content management
Assist with Microsoft M365 Office applications support
Oversees the work being performed by the Technical Support Analyst and assigns tasks
Expertise and/or relevant experience in the following areas are mandatory:
Advanced Experience installing new computer hardware, software and peripherals
Advanced experience installing and troubleshooting local area network and wireless
network hardware components and cabling
Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS
and Android devices
Expertise and/or relevant experience in the following areas are desirable but not mandatory:
7+ years in onsite end user hardware and software technical support
Experience supporting and managing VoIP phones
Experience administering or supporting Microsoft Sharepoint, OneDrive and Office
products
Experience acting as a team lead or supervisor overseeing technical support operations
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