Enterprise Solutions Inc

Senior Technical Support Analyst

Baton Rouge, LA 70804

Posted: 07/18/2024 Job Number: z5G7h3l6a1kMvyS65NP3c7l27tCAOh_KTpS--61TDqw= Pay Rate: 55-60 Hourly USD

Job Description


The scope of the proposed services will include the following:

 Responsible for onsite technical support including desktop imaging and deployment of end

user devices with Windows 10/11 or Apple MacOS and iOS operating systems.

 Responsible for end user device support including hardware and software troubleshooting,

installation, and replacement of products and components.

 Responsible for remote software and device support and problem resolution which includes

advanced troubleshooting, installation and configuration.

 Device support includes Mac and Windows desktops and laptops, network and desktop

printers, VoIP phones, Wireless Access Points, Local Area Network hardware.

 Assist with Microsoft M365 Sharepoint and OneDrive content management

 Assist with Microsoft M365 Office applications support

 Oversees the work being performed by the Technical Support Analyst and assigns tasks

Expertise and/or relevant experience in the following areas are mandatory:

 Advanced Experience installing new computer hardware, software and peripherals

 Advanced experience installing and troubleshooting local area network and wireless

network hardware components and cabling

 Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS

and Android devices

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

 7+ years in onsite end user hardware and software technical support

 Experience supporting and managing VoIP phones

 Experience administering or supporting Microsoft Sharepoint, OneDrive and Office

products
 Experience acting as a team lead or supervisor overseeing technical support operations
Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.

About Baton Rouge, LA

Discover exciting job opportunities in the vibrant area of Baton Rouge, Louisiana! Nestled along the majestic Mississippi River, Baton Rouge not only offers a thriving job market but also boasts a rich tapestry of southern charm and cultural delights. From savoring delectable Cajun and Creole cuisine to exploring the renowned Louisiana State Capitol or catching a performance at the Shaw Center for the Arts, Baton Rouge has something for everyone. With beautiful parks like the Bluebonnet Swamp Nature Center and exciting events at the Tiger Stadium, home to the LSU Tigers, this area is sure to inspire and captivate job seekers seeking growth and fulfillment in their careers. Explore our job listings today and unlock a world of opportunities in the heart of Louisiana's enchanting capital city.