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Service desk lead
Posted: 09/11/2026
Job Number: UjVJRzRyVTVnU0FHSzgxZ0J1dHhqZz09
Pay Rate: 28-28 Hourly USD
Job Description
Position: Service Desk Lead
Location: 11401 Lamar Avenue, Overland Park, KS 66211, United States
Type: Contract (long term)
This will be 2nd shift and occasional on call for P1 / P2
-
- Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe and Engineering Applications.
- Strong troubleshooting skills across applications, databases, and hybrid cloud environments
- Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service
- Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management)
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and reporting using tools
Job Description:
5 - 8 years’ experience in an Application Support role (AMS) in Engineering domain (Application Maintenance and Support)
- Technical Skills Required as mandatory (4+ skills from below):
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus
- ITAR Position
Job Description
- 5 to 8 years’ experience in an Application Support role AMS in Engineering domain Application Maintenance and Support
- Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
- Strong troubleshooting skills across applications databases and hybrid cloud environments
- Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of service
- Strong command of ITIL processes Incident Problem Change Knowledge Management
- Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
- Issue tracking and reporting using tools
Technical Skills Required as mandatory 4 skills from below
- Bluebeam
- Adobe Suite
- Microsoft Office
- Autodesk Applications
- Bentley Applications
- Basics of SQL
- Basic understanding of CAD Applications
- HQMS
- Clarity
- Production Support Focus
Skills
Mandatory Skills: Servicedesk, ServiceNow ITSM