ServiceNow Engagement Manager
Posted: 09/21/2026
Job Number: VUpFbVRqNGJxY25BdW9PQmtMUnA0Zz09
Pay Rate: 80-95 Hourly USD
Job Description
Job Responsibilities
1Guide the delivery team throughout the engagement frequently collaborating with a services partner
2Own and manage a single workstream
3Execute small to mediumsized projects ensuring alignment with leading best practices
4Coach mentor and manage Service partners and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes
5Lead the delivery team throughout the engagement often in collaboration with a services partner
6Manage the engagement governance timeline scope risk change management resourcing reporting and financials
7Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered
8Understand the goals and align the deliverables accordingly
9Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success
10Be the single contact to encourage collaboration and customer agreement on proposed solutions
11Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results
12Identify gaps between actuals and plan of record proposing solutions escalating as needed
Qualifications
Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
5 years progressive experience as part of a professional services organization or equivalent educationexperience
Ability to travel up to 50
Industry domain expertise in insert workflow
Creativity with comfort running projects independently
Experience driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow
Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance
Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support
Skills
Mandatory Skills: Project Financial Management, Project Governance, Project Planning