Enterprise Solutions Inc


ServiceNow ITAM Developer (Live Agent implementation)

Vancouver, WA 98660

Posted: 02/19/2024 Job Number: z5G7h3l6a1kMvyS65NP3cxIcCz0P0JoXsQhKUHyzfHk= Pay Rate: 60-65 Hourly USD

Job Description

Position: ServiceNow ITAM Developer (Live Agent implementation)

Location: Vancouver, WA (Onsite)

Duration: Long term

Type: Contract



Job Description:

Roles & Responsibilities:
  • Experienced in ServiceNow Live Agent implementation.
  • Experienced in leading solution designs & implementation of complex ServiceNow projects.
  • Minimum 5 - 8 years working experience with ServiceNow platform as a Developer in enterprise-wide, multi-tier ServiceNow production environment.
  • At least 8 - 12 years of experience in the IT Industry Experience.
  • Experience in Live Agent Chat Implementation.
  • Understanding of Angular based Client side & Server-side scripts
  • Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, etc.
  • Client and Server APIs i.e. Glide Dialog Window, Glide Form, Glide Aggregate, Glide Record, etc.
  • Hands-on experience in ITSM modules e.g. Incident, Problem, Change, Knowledge Management, Service Level Management, Service Catalog, Release Management, Virtual Agent.
  • Good knowledge about ITSM Pro - Vendor Manager, Predictive Intelligence, Virtual Agent, Performance Analytics
  • Basic understanding and ability to script automated processes. Agile Scrum methodology Experience
  • Solid knowledge of JavaScript, HTML, CSS.
  • Excellent time management, organizational skills, crisis management and problem-solving skills are essentials.
  • Good oral and written communication skills Strong analytical, teamwork and customer engagement skills.
  • Ensures information is accurate and complete Self-motivated and open to learn all aspects of cloud administration.
  • Must be willing to teach and share all knowledge with team members and other operational teams.
  • Extensive implementation in custom applications

Certification a plus:
  • ServiceNow Administration certification (must have)
  • ServiceNow Suite Certification ITSM(+various tracks)
  • ServiceNow Certified Implementation specialist (Various Tracks)
  • ServiceNow Master Architect Certification(optional)

Required Skills:
  • Good ITSM Process knowledge
  • Reporting & Dashboards
  • Excellent understanding of Business Rules, Client Scripts, UI Policies, UI Actions, ACLs & Best Practices
  • Notifications & Workflows
  • Import Sets, Tranform Maps
  • REST, SOAP Integrations
  • Service Portal Pages, Widgets, UI Macros
  • Virtual Agent
  • Client & Server APIs, Script Includes
  • JavaScript, AJAX, AngularJS, HTML, CSS, JSON, Agile Scrum Knowledge
  • Agile Delivery, Scrum methodology

Soft Skills:
  • Strong communication.
  • Team managing skills.
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