Enterprise Solutions, Inc.
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https://www.enterprisesolutioninc.com
https://www.enterprisesolutioninc.com
USD
90000
100000
YEAR
true
Job Description:
ServiceNow ITSM Business Analyst
Irving, TX 75038 United States
Posted: 12/02/2024
2024-12-02
2025-02-19
Job Number: z5G7h3l6a1kMvyS65NP3c1vSez_nNnAUPlufHSOs0sI=
Pay Rate: 90000-100000 Yearly USD
Job Description
Job Description:
- Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
- Conducting end-to-end ServiceNow testing of transformed Customer ITSM processes in SIT, UAT, and Production environments
- Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing
- Creating UAT testing scenarios for automated testing frameworks (ATF)
- Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT
- Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays
- Creating procedures and training material for end-users
- Performing post-migration hyper-care for end-users
- Other ITSM business analyst / process needs as identified by management
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