Travel: Not required
Remote: No, Onsite in Irving, Texas, 75039
Visa support: No visa support
Sign on bonus: No
Relocation package: No
About The Opportunity: You will be the Software Engineering Manager for the Avaya Act Center suite of products. You will take on a leadership role in getting the best results of your scrum teams. The product is building state of art Microservices platform to solve the digital aspects of Contact Center as a Service. You will part of rewriting the history of Avaya CCaaS market leadership in providing the cutting edge as-a-service solution to many complex problems. You will get to work in a highly dynamic environment, engage your team in continuous delivery concepts inan Agile and organized way. You will be leading the teams that build the latest tech with social media and more.
About You:
You're someone who wants to see the impact of your work making a difference every day.
You understand how to use data to make decisions.
You are someone who finds passion in the craft, someone constantly seeking improvement and a better way to solve tough problems.
You understand that the best managers serve their teams, removing roadblocks and giving individual contributors autonomy and ownership.
You are someone with high standards who will push us to be better, and who will take pride in what you and your team deliver.
You have delivered challenging technical solutions at scale.
You have led engineering teams and earned the respect of talented software developers.
You are equally happy talking about algorithms and data structures as you are brainstorming about the agile development process and technology career development.
You want to be in the mix technically while providing leadership to your teams.
EXPERIENCE
5+ years’ experience in software engineering or equivalent skill set, building and maintaining large scale, accessible systems
Experience in managing software development with a consistent track record of on-time delivery
Experienced in leading a team of software engineers, hiring, performance management, and career coaching
Practiced in the agile software development life cycle
Understanding of measuring reliability and operational stability in a Microservices environment building Cloud Native application.
Have a passion for using data to make decisions and helping others to do so
Able to collaborate effectively and act as a strategic partner in product decisions
Thrives in growing teams and organizations
Fosters an inclusive culture
Passionate about helping job seekers who are facing barriers find employment that is rewarding and sustainable
COMPETENCIES
Self-directed and proactive
Experience in Agile development methodologies
Recruiting and leading a team of high performers
Excellent problem-solving skills
Ability to conduct Architecture, design, and code reviews
Reactive and Domain Driven Design based Microservices development experience
Cloud Operations, serviceability, and Troubleshooting experience
Involved in continuous learning & development of the team
Experience in conflict management
Excellent Written and Verbal communication skills
Ability to learn new languages and technologies
SKILLS:
Experience as a full stack developer in the past and managing, mentoring, and leading teams that are currently working in
Java/Go
Microservice
Cloud
Spring Boot
Redis or Cloud Native DB
Kafka
APIs
React/Angular
APIs
K8s
TDD/BDD
CICD
Zero Down Upgrades
Agile Methodology
Root Cause Analysis
Observability
Resiliency
Scalability
Project Management
Incident Management
Nice to have:
Working, hands-on experience in Azure Cloud Platforms especially with Kafka and Redis
Chat, Asynchronous Messaging, and Email domain experience
Familiarity with Site Reliability Engineering Concepts
Overall Contact Center experience will be an added advantage
Compensation: The pay range for this opportunity is from xxxx,900 to xxxx,200 + performance-related bonus + benefits
This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive an annual bonus that aligns with individual and company performance. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
If your expectations fall outside of this range, but you are interested in this position we’d love to hear from you! Humans, not ‘bots’ screen your application, so please still consider applying and take the opportunity to explain your reason for applying in the relevant section on your application and include a cover letter to give us more insight into why you are interested, alongside attaching your up-to-date resume of course. Please also register for email notifications here so that you can be among the first to be informed of any new roles matching your search criteria.
Our Benefits include:
•Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
•Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
•Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
•Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
