System Training Instructor Child Welfare
Posted: 05/29/2026
Job Number: a0ZTYmVOQkNpUXNjTWdWTzlzeW45QT09
Pay Rate: 70-85 Yearly USD
Job Description
Role Title: System Training Instructor Child Welfare
Location: Nashville, TN- Onsite
Job Term: Full time
Interview Mode: Phone/Virtual
Required Skills
- Experience facilitating training for a variety of audiences, including end users.
- Strong classroom and virtual facilitation skills.
- Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
- Ability to translate system functionality into clear, role-based instruction.
- Experience developing or delivering training using scenario-based and job-specific examples.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced implementation environment and adapt to evolving training needs.
Responsibilities
We are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation. This role will deliver training to multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.
- Deliver End User Training for DCS staff during a 7-week training period using a blended delivery approach.
- Deliver Provider Training during a 5-week training period using a blended delivery approach.
- Support Help Desk Training prior to go-live, including walkthroughs of common issues and resolution procedures.
- Support Knowledge Transfer sessions for train-the-trainer initiatives and technical support functions.
- Deliver just-in-time, in-person training that incorporates business and program context to support data quality, system adoption, and effective system utilization.
- Assist help desk personnel in understanding system-specific content related to common issues and inquiries, including Level 1 and Level 2 support scenarios.
Coordinate with project, functional, and technical teams to remain aligned on system updates, workflows, and training materials