Technical Writer
Austin, TX 78701 United States
Job Description
Role: Infra Technical Writer
Location: Remote
Type of Hire – Contract
Job description
- Determine the clearest and most logical way to present information for greatest reader comprehension
- Generate innovative ideas for content and workflow solutions
- Analyze information required for the development or update of IT policies procedures and form documentation
- Review and/or copyedit content developed by other members of the team
- Prepare instruction manuals job aids process and procedure documents related to Infrastructure and Patch Management
- Have technical accuracy in writing user documentation and create technical documentation after a thorough collaboration with subject matter experts and technical staff
- Converts complex documentation to easy language for multiple audiences create process manuals and job aids with screenshots and tutorials
- Communicate complex ideas in a concise manner
Skills
Mandatory Skills: Service configuration management, Service level management, Service Management Consulting- SIAM, ITSM, Non-ITSM
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