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Techno-Functional Consultant( Service Cloud of Salesforce)
Posted: 08/30/2024
Job Number: z5G7h3l6a1kMvyS65NP3c0uURPLuX8Eoyjb6vKmNPB4=
Pay Rate: 130000-140000 Yearly USD
Job Description
Role – Techno-Functional Consultant( Service Cloud of Salesforce)
Location - Orlando, Florida (Local candidates only) (Hybrid, 2 days WFO)
Role Type – Fulltime
Job Description
The Functional Consultant is responsible for business process consulting and delivering quality service and solutions to clients by understanding client needs and implementing a solution that provides successful results and outcomes for the client This position acts as a liaison between technical and nontechnical staff to ensure the solution meets the clients business needs and highest standards
- Expertise in Salesforce Service, Experience Cloud with proven record on at least 2 salesforce implementations
- 8 to 10 years of experience in requirements gathering stakeholder management organizing the business needs and creating the roadmap for the team
- Working experience on end-to-end SDLC for at least 2 implementations
- Need to have excellent communication both verbal and written Detail oriented with the ability to rapidly learn and take advantage of new concepts and technologies
- Exposure to the Service Cloud of Salesforce with expertise in configuration, customization on Salesforce
- Collaborate with team to understand project requirements and translate those requirements into clear and comprehensive user stories
- Assist planning and coordination to keep the project on track
- Develop proposed solutions to clients and prospects by articulating approach and strategy as it directly relates to meeting project and business objectives
- Good exposure to DevOps model of working and knowledge of tools like Copado Azure Devops
- Understand the intended audiences for the solution purpose of engaging these audiences and validate against objectives and success metrics
- Communicate any updates of project status and elevate project concerns to Project Manager
- Provide future looking solutions and recommendations based on forthcoming Salesforce releases
- Identify internal and project process improvement opportunities
- Participate in and lead client facing Sprint demos and requirement gathering
- Well versed with ServiceNow Jira Azure DevOps or any other Scrum framework sprint management tool to manage the user stories and guide the developers and testers on the requirements
- Manage and maintain a collaborative working relationship with clients and consistently deliver high-quality services
- Having very good experience in creating wireframe and business process flow diagram
Thanks, and Regards!
“Please feel free to contact, if you have any query.”
Faiem Veg
Sr. Technical Recruiter
Mobile: +1-331-305-2490| Email: faiem@enterprisesolutioninc.com
Enterprise Solutions, Inc.
www.enterprisesolutioninc.com
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